Shipping policy

Last updated: August 31, 2026

Order processing

Orders are normally prepared for shipment within 2 to 5 business days after payment is confirmed, excluding weekends and applicable holidays. Processing time is separate from transit time.

Fulfillment partners and split shipments

Some products are fulfilled and shipped by third-party suppliers from locations that may differ from Avenlife's contact address. Items from the same order may arrive in separate packages, with separate tracking numbers and delivery dates.

Shipping destinations, charges, and estimates

Available destinations, shipping methods, and charges are shown at checkout. After dispatch, estimated transit time is generally 7 to 20 business days for United States destinations and 10 to 30 business days for other supported destinations. These are estimates, not guaranteed delivery dates, and remote areas, customs processing, carrier disruption, or peak periods may require additional time.

If we cannot ship within the time stated for an order, or within 30 days when no different time was agreed, we will notify you and provide the option to consent to the delay or cancel the affected order for a refund as required by applicable law.

Tracking

Tracking information will be sent when available. A carrier may take several business days after dispatch to display the first tracking scan.

Address accuracy

Please provide a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee an address change after processing or fulfillment has begun. Additional carrier charges caused by an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.

Customs and import charges

International orders may be subject to customs duties, taxes, brokerage, or import fees. Unless checkout expressly states otherwise, the recipient is responsible for these charges. Customs processing may delay delivery.

Delayed, lost, or damaged shipments

If tracking has not moved for an unusual period, a package appears lost, or an item arrives damaged, email contact@avenlife.com with your order number and relevant details. We will review the matter with the supplier or carrier and provide the remedy available under our policies and applicable law.

Delivery restrictions

Carrier, supplier, or legal restrictions may prevent delivery of certain products to some locations. If we cannot fulfill an order, we will contact you and refund the affected amount to the original payment method.

Contact

Avenlife
Email: contact@avenlife.com
Phone: +1 424-261-2274
Mailing address: 1500 N Grant St Ste N, Denver, CO 80203, United States