Refund policy

Last updated: August 31, 2026

30-day return window

You may request a return within 30 days after your order is delivered. To start a return, email contact@avenlife.com with your order number, the item you want to return, and the reason for the request.

Do not send an item back before receiving return authorization and return instructions from us. Our Denver mailing address is not a return warehouse, and items sent there without authorization may not be accepted.

Return eligibility

Unless applicable law requires otherwise, an item must be unused, unworn, unwashed, undamaged, and in its original packaging, with proof of purchase. For hygiene reasons, compression socks, hosiery, and similar close-contact garments that have been worn, washed, altered, or removed from sealed hygiene packaging cannot be returned for a change of mind.

We do not accept returns of gift cards, personalized items, or final-sale items where the final-sale restriction was clearly disclosed before purchase. These exclusions do not limit rights that cannot be excluded under applicable law.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly, ideally within 7 days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label. After review, we will provide an appropriate replacement, refund, or other remedy where the issue is confirmed or required by law.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping and should use a trackable service. For a confirmed damaged, defective, or incorrect item, Avenlife will provide a prepaid return method or reimburse reasonable return shipping when a return is required.

Original shipping charges are not refundable for change-of-mind returns. They will be refunded when required by law or when the return results from our confirmed error.

Refunds

We will notify you after an authorized return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

If more than 15 business days have passed since we approved a refund, contact us at contact@avenlife.com.

Exchanges

We do not process direct exchanges. The fastest option is to request an authorized return for the eligible item and place a new order for the preferred style or size.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has begun. If cancellation is possible after payment has been captured, the refund will be returned to the original payment method.

Consumer rights

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded. Customers in some locations may have additional cancellation, withdrawal, conformity, or refund rights.

Contact

Avenlife
Email: contact@avenlife.com
Phone: +1 424-261-2274
Mailing address: 1500 N Grant St Ste N, Denver, CO 80203, United States